Espoo / Remote · Full-time · Sales
Customer Success Representative (CSR)
Do you love building strong relationships, guiding new users through onboarding, and proactively preventing problems to reduce customer cancellations? And always – you are driven to help clients get the most value from the service you represent. If so, this is perfect opportunity for you!
About us
Navigora (www.navigora.com) is the Nordic region’s most comprehensive business information service for sales and business support. In addition to company-specific financial information, our service includes company- and industry-specific reports and decision-maker information for all Nordic companies. A high-quality database and easy-to-use service enable efficient prospecting, company-specific risk assessment and fast decision-maker information searches. Up-to-date and accurate financial information enhances sales, reduces risks and helps achieve better results!
About the role
Do you want to help our customers succeed and ensure they get the full benefit of Navigora’s SaaS solution? We are looking for a Customer Success Representative (CSR) who will act as a trusted partner for our customers throughout the entire customer lifecycle. This role combines customer understanding, business thinking and practical action.
What you’ll do
As a Customer Success Manager, you are responsible for the success of customer relationships and long-term value creation. Your tasks include:
Supporting customer onboarding and the implementation of Navigora’s business information service
Developing customer relationships and increasing the use of Navigora’s business information service
Understanding customer goals and use cases
Proactive customer communication (check-in, sparring)
Identifying risks and churn threats in a timely manner
Identifying upsell opportunities in cooperation with sales
Passing customer feedback to the development team
What we’re looking for
Based on your education and previous work experience, you have a good understanding of what it means to support B2B SaaS service.
We believe that the right candidate will have:
Experience working with clients in a B2B environment (e.g. CSM, consultant, support, project manager)
Ability to understand the client’s business and goals
Excellent communication and interpersonal skills
A firm but customer-oriented approach
Ability to work independently and manage multiple client accounts
Fluent Finnish (written and oral)
Previous experience with SaaS solutions is an advantage, but not mandatory.
What we offer
Customer Success Representative is a key link between our customers, our product and business. In this role, you will have a direct impact on customer satisfaction, retention and the growth of our company.
Besides great colleagues, you will get:
A meaningful role in a growing SaaS company
The opportunity to work with a variety of customers
A perspective on product and customer experience development
A collaborative and low-hierarchical team
Flexible working methods and remote working: part-time/full-time
A competitive salarySalary: Fixed monthly salary + commission for agreed meetings
Start: As soon as possible
Interested?
Interested in this position? Send your application and CV to jobs@navigora.com and tell us briefly about yourself, your experience and why you would like to join Navigora.
Send your application and CV to jobs@navigora.com with the subject line “CSR”.
Please tell us briefly about yourself, your experience and why you would like to join Navigora. Applications are accepted until [date].